Privacy policy

Last updated: September 12, 2026

Ayasoluk Hotel operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to provide you, our customers, with a personalized shopping experience. Ayasoluk Hotel is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit or use the Services, make a purchase or otherwise transact business through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously, or with any identifying portions removed, such that it does not identify or cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

  • Contact information for example, information such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information for example, information such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information for example, information such as your username, password, security questions, preferences, and settings.
  • Transaction information for example, information such as the products you add to your cart, add to your wish list, purchase, return, exchange, or cancel, and your past transactions.
  • Your communications with us for example, information you share with us when contacting us, including when submitting a customer support request.
  • Device information for example, information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information for example, information related to your interaction with the Services, such as when and how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you for example, when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
  • Automatically through the Services for example, from your device and through the use of cookies and similar technologies when you use our products or services or visit our websites;
  • From our service providers for example, when we engage service providers to help provide certain technologies, or when they collect or process your personal information on our behalf;
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contract with you, to process your payments, to ship your orders, to remember your preferences and the products you are interested in, to send you notifications relating to your account, to process your purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, to arrange shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a personalized shopping experience, such as product recommendations based on your purchases. This purpose may also include the use of your personal information to better personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising, and promotional communications by email, text message, or mail) and to display online advertisements for products or services on the Services or on other websites, based on your previous purchases, items added to your cart, and your other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activities, to protect public safety, and to secure our Services. If you use the Services and choose to create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to respond promptly, to provide effective services, and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or to respond to applicable legal process, including requests from law enforcement or government authorities, to review or participate in legal discovery processes, to pursue or defend potential or actual litigation or other legal disputes, and to investigate or enforce potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. Such circumstances may include, for example:

  • Sharing information with other third parties who provide services on our behalf (for example, information technology management, payment processing, data analytics, customer support, cloud storage, and shipping and delivery), Shopify, and vendors.
  • Sharing information with our business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising, delivered through third-party services, based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that information about you not be shared for purposes of displaying targeted advertising and marketing based on your online activities across different merchants and websites.
  • Sharing certain information with third parties when directed or requested by you, or with your explicit consent; for example, to ship products to you or where you use social media widgets or log-in integrations.
  • Sharing information with our affiliates or among other entities within our corporate group.
  • Sharing information in connection with a business transaction such as a merger or bankruptcy, in order to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or other individuals.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services to you. The information you provide to the Services will be transferred to, and shared with, Shopify and third parties outside your country of residence for the purpose of providing and improving the Services to you. In addition, in order to protect, grow, and develop our business, we use certain advanced Shopify features that make use of data and information obtained from your interactions with our Store, other merchants, and Shopify. In order to provide these advanced features, Shopify may use personal information collected in connection with your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of your personal information and for responding to your requests to exercise your rights relating to its use for these purposes. For more information on how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights relating to your personal information through the Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of those sites. We do not make any warranties regarding, and accept no responsibility for, the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may become visible to other users of the Services and/or users of such third-party platforms, and may be made available to us or to third parties without limitation. The inclusion of any such links on the Services does not imply endorsement of the content of the linked platforms or of their owners or operators, unless expressly stated otherwise on the Services.

Children's Data

The Services are not designed for use by children, and we do not knowingly collect any personal information relating to children under the legal age of majority in your jurisdiction of residence. If you believe that your child has provided us with personal information, you may contact us using the contact information set out below to request that such information be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please remember that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us may not be secure while in transit. For this reason, we recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services to you, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, where permitted by law, we may decline your request.

  • Right to Access/Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request the deletion of the personal information we hold about you.
  • Right to Correct. You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to Data Portability. You may have the right to obtain a copy of the personal information we hold about you and, subject to certain conditions and exceptions, to request that such copy be transferred to a third party.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of these emails at any time by using the unsubscribe option contained in such emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise these rights at the points indicated on the Services or by contacting us using the contact information set out below. For more information on how Shopify uses your personal information and the other rights you may have, you may visit https://privacy.shopify.com/en.

We will not discriminate against you as a result of your exercise of these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to demonstrate to us that it has been authorized to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within a reasonable period in accordance with applicable law.

Complaints

If you have a complaint about the manner in which your personal information is processed, please contact us using the contact information set out below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information set out below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

Where we transfer your personal information outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent United Kingdom authority, unless the data is transferred to a country found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notices required under applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise a right available to you, please call or email info@ayasolukhotel.com or contact us at 1051. Sokak, numara 12, 35920 İzmir, Türkiye